bktk's Privacy Policy &
Data Protection Details

bktk is an online casino and sports betting platform that provides various gaming services for Bangladeshi users. We believe that ensuring the security of every user's personal information is our fundamental responsibility.

This Privacy Policy ("Policy") explains how bktk ("we", "us", "platform") collects, stores, processes, and occasionally shares your ("user", "you") personal information. This Policy applies to our website, mobile application, and other digital services.

We use SSL encryption and modern cybersecurity technology to keep your information secure. Our commitment to fair play and transparency is reflected throughout this policy.

2.1 Information You Provide Directly

When you create an account on bktk or use our services, we may collect the following information:

• Full name and date of birth (for age verification — the platform is for users aged 21+ only)
• Email address and contact details
• National ID card or passport information (for identity verification)
• Financial transaction details — via bKash, Nagad, Rocket, or bank transfer
• Login credentials (passwords are stored in encrypted form)
• Communication history with the support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically for technical reasons:

• IP address and device identification details
• Browser type and operating system details
• Activity logs on the platform — which pages were visited and how long you stayed
• Gameplay history and betting activity
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2.3 Information Received from Third Parties

We may sometimes receive supplementary information from identity verification services, payment processors, or fraud prevention systems. Such data collection is always based on a legal foundation and is used to ensure the security of your account.

3.1 For Service Delivery

bktk primarily uses your information for the following purposes:

• Account creation, management, and verification
• Processing financial transactions — deposits and withdrawals
• Providing gaming services and sports betting features
• Managing bonuses and promotional offers
• Managing the VIP program and distributing rewards
• Providing customer service and support — 24/7 via live chat and email

3.2 For Security & Compliance

Your information is used to protect you and our platform:

• To detect and prevent fraud, money laundering, and other unlawful activities
• To verify user age and identity (for users aged 21+ only)
• To implement responsible gaming policies
• To maintain system security and resolve technical issues
• To handle disputes and ensure fair play

3.3 For Improvement & Communication

• To analyse and improve the platform experience
• To notify you about new games, features, or offers (subject to your consent)
• To provide personalised recommendations
• To send technical updates and important notifications

4.1 Payment Service Providers

We work with bKash, Nagad, Rocket, and bank transfer services to process financial transactions. Only the information necessary to complete a transaction is shared with them. These payment partners have their own privacy policies.

4.2 Technology Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe), server hosting companies, and cybersecurity specialists assist in operating our platform. These organisations receive only limited access to the information required for their specific tasks.

4.3 Legal Obligations

In the case of a court order, legal investigation, or a valid request from a regulatory authority, we may be required to provide necessary information. In such cases we always aim to provide the minimum information required, and where legally possible we will attempt to notify you.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. In such a case we will notify you in advance and ensure protections consistent with this policy.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device when you visit the bktk website. They help improve your experience and enable service delivery.

5.2 What Types of Cookies We Use

• Essential cookies: For maintaining login sessions and running core functions — the platform will not work without these.
• Functional cookies: For remembering your preferences, such as language selection or preferred payment method.
• Analytics cookies: For analysing platform usage statistics to improve services.
• Security cookies: For detecting fraudulent activity and keeping accounts secure.

5.3 Cookie Controls

You can control or reject cookies through your browser settings. Please note that disabling certain essential cookies may limit platform functionality and cause issues with the login experience.

6.1 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

Financial transaction records may be retained for a longer period in accordance with financial regulatory requirements.

6.2 Security Measures

bktk has implemented the following technical measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption — all data transmissions are protected
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication (2FA) support
• Regular security audits and vulnerability assessments
• Least-privilege access policy — only authorised staff may access data
• Firewall and intrusion detection systems

6.3 Response to a Security Breach

If a security breach occurs and it may put your information at risk, we will notify you as quickly as possible and take the necessary protective measures. We will make every effort to minimise the severity of the incident and any potential harm.

7.1 Right of Access

You can contact us at any time to find out what personal information we hold about you. In response to a verifiable request, we will provide a detailed report within a specified timeframe.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Keeping your information accurate helps maintain the security of your account and the quality of our services.

7.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, we may be obligated to retain certain data for a defined period due to legal requirements, ongoing investigations, or the need to keep financial records.

7.4 Right to Object and Restrict Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. You may unsubscribe from promotional emails or notifications at any time.

7.5 Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format. We will cooperate to the best of our ability in fulfilling such requests.

7.6 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us. After verifying your identity, we will respond to your request as quickly as possible. If a request cannot be fulfilled in full, we will let you know along with the reason.

bktk is an adult platform. Only users aged 21 or above may create and use an account on this platform. We do not knowingly collect personal information from minors.

Age verification is carried out at the time of account registration and again when necessary. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated data. If you become aware of an underage person with an account, please notify us immediately.

bktk reserves the right to update this Privacy Policy from time to time. Before changes take effect, we will publish a notice on the platform and, where applicable, inform you via your registered email address.

For significant changes, we may seek your explicit consent. Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.